Skip to content
GlocalPeTM

Contact & Support

Help when you need it-from onboarding to settlement.

Whether you're setting up your first payment link or reconciling last month's settlements, our team is reachable through the channel that fits your question.

Send a message support@glocalpe.com
Reach us

Choose the channel that fits.

  • Email support

    For onboarding, integration and account questions.

    support@glocalpe.com

  • Merchant workspace

    Available after onboarding

    Raise a query directly from your account once onboarded, with your merchant context attached.

    See the workspace

  • Dedicated account contact

    Available based on your plan and account setup-confirmed during onboarding.

    Ask your onboarding team

Tell us what you need help with.

Share a few details and the right team will follow up by email.

By submitting this form you agree to our Privacy Policy.

Common topics

What merchants usually reach out about.

  • Getting started with onboarding

  • API or plugin integration help

  • A payment stuck in a status

  • Understanding a settlement report

  • Requesting a refund on a transaction

  • Updating business or account details

FAQs

A few common questions

Response times depend on the topic and your account setup, and are confirmed during onboarding.

Yes-use the contact form or email us with what you're trying to do, and we'll point you to the right next step.

Still stuck? We're here.

Send us a message and the right team will follow up by email.

Email support